Technical Service Specialist

About Abbott

Abbott creates breakthrough products – in diagnostics, medical devices, nutrition, and branded generic pharmaceuticals – that help you, your family, and your community lead healthier lives, full of unlimited possibilities. 

Your role

This role provides after-sales support, repairs, preventative maintenance, reliability improvement programs, installations and de-installations.

Responsibilities: 

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Ability to do Root Cause Analysis and drive to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.

Training & development

As an Abbott professional, you’ll work in a dynamic environment that:

• Fosters your growth through comprehensive learning
• Recognizes and rewards your contributions through competitive compensation to align your work with business success
• Values and encourages diversity 
• Provides you with meaningful work and gives you the opportunity to have an impact on the lives of people across the world
• Read more.

Salary & benefits

Roles as a Technical Service Specialist may earn an average of A$58,000 to A$91,000. (Source: Glassdoor)

Abbott's mission is to help people fulfill their potential through health, and that starts with you. Here are some of the benefits that you can take advantage of as an Abbott employee:

1. Company Share Ownership Plan
2. Generous Parental Leave package
3. Employee Assistance Program (EAP)
4. Read more.

Career progression

Discovering the power of mentorship can help unlock your professional potential. Finding a leader you admire and tapping their experience and perspectives will help you define goals and shape your career. Mentorship combines trust, encouragement, and honesty to help people find their authentic voices and define their leadership styles. Read more.

Work-life balance

To help its people take care of themselves and their families, Abbott offers employee and retiree medical coverage, health and wellness programs, workplace flexibility, childcare, and eldercare solutions along with other innovative benefits. Read more.

Culture & vibe

Abbott believes advancing diversity is critical because they know varied perspectives inspire new ways to address challenges. That helps them serve its purpose, translating into better life-changing technologies that help people live their healthiest lives. Read more.

To know more about what life's like at Abbott, watch this video:

About you

The successful candidate must have the following: 

• Tertiary qualifications in biomedical engineering or electrical engineering
• Good understanding of the industrial process and function
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers, provide excellent service, and account ownership from a technical support perspective.
• Must be team-oriented and have the ability to work with multi-disciplined teams

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Abbott Australia.